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Resolved

Message processing delays

Aug 28, 2026 at 7:17pm UTC
Affected services
Outbound template messaging
Inbound Messaging

Resolved
Aug 28, 2026 at 7:44pm UTC

Inbound and outbound messaging is now processing in a timely fashion. We're continuing the investigation and reaching out to impacted customers.

Updated
Aug 28, 2026 at 7:31pm UTC

The delays in message processing are affecting only a small subset of customers. We're working towards limiting impact to additional customers and scaling up to process delayed messages as soon as possible.

Created
Aug 28, 2026 at 7:17pm UTC

We've identified a small percentage of messages, both inbound and outbound delayed by 5 minutes and are actively investigating the cause.